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Point to
Point Destinations and West Coast Timeshare Ltd. ("Point
to Point") takes the issue of safeguarding your
privacy very seriously. Our Privacy Policy has been
created in order to let you know what information
we collect from potential and current members as well
as visitors to our website and the way in which Point
to Point uses this information to better serve the
needs of our members. We apply the requirements of
this law to how we handle all Personal Information
wherever received, and each property managed by Point
to Point complies with the local privacy laws of the
jurisdiction where it is located.
The Personal Information Protection
Act (the “Act”) regulates the way private
sector organizations within British Columbia collect,
use, keep, secure and disclose personal information.
“Personal Information” means all information
about an identifiable individual. It can include,
among other things, your name, address, age, gender,
personal financial history and social insurance number.
INFORMATION WE COLLECT
We collect personal information in the following
circumstances:
Promotions and Contests
We put on numerous promotions and contests on an ongoing
basis with other companies (“Promotion Partners”)
in order to get greater awareness of Point to Point
in the marketplace. In order to run these promotions,
we collect Personal Information that will allow us
to contact you if you win or alternately for us or
our promotion partner to contact you at a later date
in order to inform you about our products or services
or those of our Promotion Partners. On our ballots
used for promotions, we will ask you certain demographic
information in order to determine your suitability
for our memberships. This information will only be
used internally or shared with the Promotion Partners
indicated in the rules governing the promotion or
contest. If you are put on one of our contact lists,
you may ask to be removed from it at any time.
Taking a Tour at a Sales
Centre
If you decide that you would
like to take a tour at one of our sales centres, we
will ask you for certain personal and general financial
or demographic information in order to ensure that
you are a qualified candidate for membership. We will
use this information to make this determination and
may make this information available to our Promotion
Partners if we have received prior consent from you.
Your transmittal of your Personal Information shall
constitute your acknowledgment and agreement to the
terms and conditions contained in this Privacy Policy.
If You Become a Member
If you become a member of Point
to Point, we will collect personal, financial and membership
usage information about you in order to fulfill our
legal and accounting requirements and to improve our
product for your enjoyment. When you stay at any of
our properties, or any property participating in the
RCI exchange program, we record information regarding
your stay for our purposes in analyzing our business
as well as to comply with financial reporting requirements,
including those imposed by our auditors and government
regulators. We may also collect certain information
as required by local laws. We may retain the content
of any document (including comment cards, electronic
documents such as e-mails and other similar forms of
communication) that you send us while you are a member.
This information may be shared with employees of Point
to Point but will not be shared with any third party.
Your transmittal of your Personal Information shall
constitute your acknowledgment and agreement to the
terms and conditions contained in this Privacy Policy.
Web
Site
When you visit our web site, we may place what is called
a "cookie", on your computer and assign it
an ID number. A cookie is a file that is placed on your
computer for the purposes of tracking an individual
user's preferences and certain technical information
such as your IP address and browser type. A cookie is
a commonly used device that is capable of enhancing
your visit to the site. The cookies used by us do not
contain any personally identifying information nor do
they track visitors after they have left our web site.
Our cookies will also collect web site data in aggregate
form (such as the number of visitors to a particular
site). We use this information to improve and update
the site, based on such data as total number of visitors
and pages viewed. We may also provide this information
on an aggregated, anonymous basis to our marketing partners
and/or advertisers.
If you do not want to accept cookies, you can block
them by adjusting the settings on your Internet browser.
Visitors should understand, however, that rejecting
cookies will affect your ability to benefit from the
conveniences afforded by the use of cookies, and you
will not be able to use certain customization features
associated with creating a user profile.
While exploring our web site for information that
interests you, you may wish to make an information
request about one of our properties or participate
in a contest, survey or promotion. In these cases,
we may ask you for personal information, such as your
name, address, zip/postal code, e-mail address, and
phone number.
In the event you choose to provide us with this information,
we will only use it for the purpose we have specified
to you. We will only e-mail you if you want us to,
and you can choose a number of alternate methods by
which to receive a reply to a request. Your transmittal
of your personal data shall constitute your acknowledgment
and agreement to the terms and conditions contained
in this Privacy Policy. If you do not wish to provide
this information over the Internet, you can always
call our Member Services Department for more details.
You may also submit your e-mail address in order
to be placed on a subscription list or to receive
other information from us or one of our promotion
partners. You will be placed on these lists only when
you indicate your desire to be included. This information
will only be used internally or shared with the promotion
partner(s) indicated. If you do join one of our lists,
you may ask to be removed from it at any time.
HOW WE STORE PERSONAL INFORMATION
Point to Point has put numerous systems
in place to ensure that all Personal Information is
kept in a secure location, whether it is in digital
or hard copy. We also put systems in place to ensure
that only designated individuals have access to this
information. We store information about our members
in our membership information system in order to serve
you better. Our membership information system is a
secure customer database stored on a dedicated server
located in a data centre in Vancouver, British Columbia.
This information includes personal, financial and
membership related information, including information
about your stays at our properties.
OUR REASONS FOR COLLECTING PERSONAL
INFORMATION
We collect personal information for
the following reasons:
To Assess Credit. In order to process new memberships
and offer financing programs to our Members, we need
to collect certain financial and legal information
about our members. We use this information only for
our internal business purposes and, except for our
financiers or bankers, will not sell, exchange or
transfer this information to third parties. We may
also report your payment history to a credit reporting
agency.
To Provide Better Service to our Members. Information
collected from the use of your membership allows us
to constantly monitor and improve the services offered
to you as well as to identify new services that can
be offered to our members.
To Advise Members and Potential Members of Offers
and Promotions. We may use the information collected
to advise you of promotions or offers that may be
of interest to you. In order to provide you with this
information we may engage third party service contractors
and provide them with this information. These companies
must agree to be contractually bound that they will
not sell, rent, exchange or in any way transfer the
information. You may inform us at any time that you
do not want to receive further information by sending
an email to memberservices@ptpdestinations.com.
For Market Research. We collect and analyze member
Information on an aggregate basis in order to gain
a better understanding of the expectations of our
members. For all market research, all personal identifiers
are removed so that the aggregate information cannot
be linked to specific guests.
Changes to Privacy Policy
If we change our Privacy Policy,
we will post those changes on our web site (www.ptpdestinations.com).
Changes will not apply to Personal Information collected
prior to the date of the change for which you have given
consent, except as may be required by law. If we decide
to use Personal Information in a different way than
our current Privacy Policy, we will notify you by letter
or e-mail sent to your last known address. If you do
not agree with the different way we intend to use Personal
Information, you may ask in writing that we not use
it in that different way. If you do not object, you
will be deemed to have consented to the use of your
Personal Information in the different manner.
Questions or concerns regarding this privacy policy
should be directed to Point to Point in writing at
the following address:
West Coast Timeshare Ltd.
Attention: Privacy Officer
877 Hamilton Street
Vancouver, BC, V6B 2R7
Canada
This Web site contains links to third party sites. Point
to Point or any of its affiliates is not responsible
for the privacy practices or the content of such third
party web sites.
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